Passenger rights

It is important to us to provide you with the best possible service before, during and after your journey.

We have therefore put together all the important information about your passenger rights when traveling with the BTE AutoReiseZug.

We are very sorry that you have been inconvenienced during your journey with the BTE AutoReiseZug due to delays.

Here you have the opportunity to assert your passenger rights. Submit the refund form directly online.

As an alternative, download our PDF Passenger rights claim form.